Terms of Service

1. Acceptance of these Terms

RunMyBuild.ai is operated by PairOx Pty Ltd (ABN 82 154 477 728), 4 Lorikeet Street, Glenwood, NSW 2768, Australia ("RunMyBuild.ai", "we", "us" or "our"). These Terms of Service (the "Terms") form a legally binding agreement between you and RunMyBuild.ai and govern your access to and use of the RunMyBuild.ai websites, web and mobile applications, and related services (together, the "Platform").

By creating an account, ticking the acceptance box at sign-up, or otherwise accessing or using the Platform, you agree to these Terms, our Privacy Policy, our Cookie Policy, and our Refund & Cancellation Policy, each of which is incorporated by reference. If you do not agree, you must not use the Platform.

If you accept these Terms on behalf of a company, partnership, sole-trader business or other organisation, you confirm that you are authorised to bind that organisation, and "you" refers to both you and that organisation.

2. Eligibility

You must be at least 18 years old and able to form a legally binding contract to use the Platform. The Platform is a business tool intended for use by construction industry participants and their advisers; it is not directed to consumers acting outside a business or to children.

You are responsible for ensuring that your use of the Platform is lawful in your jurisdiction and complies with any professional, licensing, financial and building-regulatory obligations that apply to you.

3. Our role — an important limitation

RunMyBuild.ai is a neutral software platform that helps construction project participants coordinate, document and communicate. We provide software; we are NOT a party to any construction contract, building contract, loan, or other agreement between users.

We are not a builder, contractor, tradesperson, architect, engineer, surveyor, building certifier or private certifier, quantity surveyor, superintendent, insurer, bank, lender, credit provider, financial institution, payment services provider, escrow agent, valuer, or legal or financial adviser. We do not perform building work, issue statutory certificates or approvals, lend or hold money, guarantee any payment, or provide professional, legal, financial, engineering or building advice.

Any progress claim, drawdown request, variation, quote, schedule, valuation, inspection record, certification status, budget, forecast, or other output created, entered or exchanged through the Platform is the responsibility of the users who created or approved it. Decisions to release funds, approve claims, certify work or enter contracts are made by the relevant users and their advisers — not by us. We do not verify the accuracy, completeness, legality, quality or suitability of any user content or any work described in it.

4. Accounts, roles and authority

The Platform supports multiple participant roles — including property owner, builder, financier or bank, subcontractor, supplier, and building certifier, together with specialist and adviser roles. The features available to you depend on your role, your subscription tier, and the permissions granted to you within a project.

You must provide accurate, current and complete information when registering and keep it up to date. You are responsible for all activity that occurs under your account and for maintaining the confidentiality of your login credentials. You must notify us promptly at support@runmybuild.ai if you suspect any unauthorised use of your account.

When you invite, connect with or grant access to another party on a project, you confirm that you are authorised to do so and to share the relevant information with them. You are responsible for managing the access and permissions you grant to others.

5. Subscriptions, fees and billing

The Platform is offered on free and paid subscription tiers, and some features are billed on a usage basis (for example, certain AI features or API usage). The features, limits and prices of each tier are described on our pricing page and may be updated from time to time.

Paid subscriptions are billed in advance on a recurring basis (monthly or annually, as selected) through our payment processor, Stripe. By subscribing, you authorise us and Stripe to charge your nominated payment method for the applicable fees, including any taxes, until you cancel. Subscriptions renew automatically for successive periods unless cancelled before the renewal date.

Unless stated otherwise, fees are exclusive of GST, VAT and other applicable taxes, which will be added where required. Fees may be quoted in different currencies depending on your market. We may change our fees or introduce new charges on reasonable notice; changes take effect from your next billing period.

Cancellation, refunds and consumer-guarantee rights are governed by our Refund & Cancellation Policy, which forms part of these Terms.

6. Acceptable use

You agree not to, and not to permit anyone else to:

• use the Platform for any unlawful, fraudulent, misleading or deceptive purpose, or in breach of any applicable law, regulation or third-party right;
• upload or transmit content that is false, defamatory, infringing, obscene, or that you do not have the right to share;
• misrepresent your identity, role, licensing status or authority, or impersonate any person or organisation;
• attempt to gain unauthorised access to the Platform, other accounts, or any systems or networks connected to it, or interfere with or disrupt the integrity or performance of the Platform;
• probe, scan, penetration-test, reverse engineer, decompile or attempt to derive the source code of the Platform except to the extent this restriction is prohibited by law;
• scrape, harvest or extract data from the Platform by automated means except through interfaces we expressly provide;
• introduce any virus, malware or harmful code, or use the Platform to send spam or unsolicited communications; or
• resell, sublicense or make the Platform available to third parties except as expressly permitted.

7. Your content and data

You retain all ownership rights in the content, documents, images, records and data you and your project participants submit to the Platform ("User Content"). You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, process, display and transmit User Content solely as needed to operate, secure, support and improve the Platform and to provide it to the participants you have authorised.

You are responsible for the accuracy, legality and quality of your User Content and for having the rights and consents necessary to submit it, including any personal information of others. You are responsible for keeping your own copies of important records; while we take reasonable steps to back up data, the Platform is not a substitute for your own record-keeping and archiving.

We may use aggregated and de-identified data (which does not identify you or any individual) to operate, analyse and improve our services.

8. Our intellectual property

The Platform, including all software, designs, text, graphics, logos, trade marks and other materials we provide (excluding User Content), is owned by RunMyBuild.ai or our licensors and is protected by intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your internal business purposes.

You must not remove, obscure or alter any proprietary notices, or use our name, logos or trade marks without our prior written consent. All rights not expressly granted are reserved.

If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free licence to use them without restriction or obligation to you.

9. Third-party services and integrations

The Platform integrates with third-party services (for example, Stripe for payments, and accounting tools such as Xero where you choose to connect them). Where you enable an integration, you authorise the exchange of the relevant data between the Platform and that service, and your use of that service is governed by its own terms and privacy policy.

We are not responsible for third-party services, their availability, or their acts or omissions. Links to third-party sites or resources are provided for convenience and do not imply endorsement.

10. Financial, project and payment information

The Platform helps users record and exchange financial and project information such as progress claims, drawdowns, budgets, variations, valuations and loan-monitoring data. This information is provided by users and is for coordination and record-keeping only. It does not constitute financial product advice, credit assistance, a valuation, a certification, or a recommendation by us.

You must independently verify any figure, claim, certification or approval before relying on it, releasing funds, making a payment, or entering into or varying a contract. We are not responsible for any decision you make based on information in the Platform, or for any error, omission, delay or dispute in any claim, drawdown, payment or certification between users.

11. Availability, changes and beta features

We aim to keep the Platform available and reliable, but we do not guarantee uninterrupted or error-free operation. We may modify, suspend or discontinue features, or perform maintenance, at any time. Where a change is material and within our control, we will give reasonable notice.

We may offer features labelled beta, preview or experimental. These are provided "as is", may be changed or withdrawn, and should not be relied on for critical purposes.

12. Disclaimers

To the maximum extent permitted by law, and subject to the consumer-guarantee and non-excludable rights described in section 15, the Platform is provided "as is" and "as available" without warranties of any kind, whether express, implied or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, accuracy or non-infringement.

We do not warrant that the Platform will meet your requirements, that user content or third-party data is accurate or complete, or that any building work, claim, certification or payment coordinated through the Platform is lawful, correct or of any particular standard.

13. Limitation of liability

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded (see section 15). Subject to that:

To the maximum extent permitted by law, RunMyBuild.ai and its officers, employees and suppliers will not be liable for any indirect, incidental, special, consequential or punitive loss, or for any loss of profit, revenue, business, goodwill, data, or anticipated savings, however arising.

To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with the Platform and these Terms (whether in contract, tort including negligence, statute or otherwise) is limited to the greater of the total fees you paid to us for the Platform in the 12 months before the event giving rise to the liability, or AUD 100. Where our liability arises under a non-excludable consumer guarantee and the law permits us to limit it, our liability is limited to re-supplying the relevant service or paying the cost of having it re-supplied.

14. Indemnity

To the maximum extent permitted by law, you agree to indemnify and hold harmless RunMyBuild.ai and its officers, employees and suppliers from and against any claims, liabilities, losses, damages, costs and expenses (including reasonable legal fees) arising out of or connected with your User Content, your use of the Platform, your breach of these Terms or of any law, or your infringement of any third-party right. This does not apply to the extent the loss is caused by our own breach of these Terms or our negligence.

15. Australian Consumer Law and other non-excludable rights

Our services come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) and under comparable consumer-protection laws in the other markets we serve (including the Consumer Guarantees Act 1993 and Fair Trading Act 1986 (New Zealand), the Consumer Rights Act 2015 (United Kingdom), the Consumer Protection (Fair Trading) Act (Singapore), and the Consumer Protection Act 2019 (India)).

Nothing in these Terms excludes, restricts or modifies any guarantee, right, warranty, condition or remedy that applicable law says cannot be excluded, restricted or modified. Where our liability for breach of such a guarantee can lawfully be limited, it is limited as set out in section 13.

For major failures with the service, you may be entitled to remedies under the applicable consumer law. Your statutory rights operate alongside these Terms and prevail to the extent of any inconsistency.

16. Suspension and termination

You may stop using the Platform and cancel your subscription at any time as described in the Refund & Cancellation Policy. We may suspend or terminate your access, with or without notice, if you breach these Terms, if required by law, to protect the Platform or other users, or if your account is inactive or unpaid.

On termination, your right to use the Platform ends. We may retain and delete data in accordance with our Privacy Policy and applicable law. Provisions that by their nature should survive termination (including sections 7, 8, 10, 12, 13, 14, 15 and 18) will survive. Where you close your account, you are responsible for exporting any data you wish to keep before closure.

17. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will update the version and date at the top of this page and give you reasonable notice — for example, by email or an in-app notice — before the changes take effect. We may also require you to accept the updated Terms before continuing to use the Platform. Your continued use after the changes take effect means you accept the updated Terms.

18. Dispute resolution and governing law

If you have a concern, please contact us first at support@runmybuild.ai so we can try to resolve it. We will work with you in good faith to resolve any dispute.

These Terms are governed by the laws of New South Wales, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of New South Wales, unless a mandatory law in your country of residence requires otherwise. Where you contract with us as a consumer or business in another market we serve, mandatory local laws and the courts of your jurisdiction may also apply, and nothing in this section limits rights you have under those laws.

To the extent permitted by law, any dispute must be brought on an individual basis and not as part of a class or representative proceeding.

19. General

These Terms, together with the policies incorporated by reference, are the entire agreement between you and us about the Platform. If any provision is found to be unenforceable, the rest remains in effect. Our failure to enforce a right is not a waiver of it. You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger, acquisition or sale of assets. Notices to you may be given by email or in-app; notices to us should be sent to support@runmybuild.ai.

20. Contact

Questions about these Terms can be sent to support@runmybuild.ai. RunMyBuild.ai is operated by PairOx Pty Ltd (ABN 82 154 477 728), 4 Lorikeet Street, Glenwood, NSW 2768, Australia.